After the Bradley's Sponsored Operation Pine Plains IV Military-Simulation Event at Ft. Drum in May of 2010, Bradley's received the following email,
"Bradleys Surplus Management and Staff,
This is the word that comes to mind when I think of your business. I recently attended Operation Pine Plains at Ft. Drum this past weekend, and we stopped by Bradleys to register. Prior to even coming to NY, I ordered a Condor Flashlight and Assault Pack, which your friendly staff was VERY helpful in getting to me. You were out of stock, but you promptly ordered it, and even remembered me and addressed me by name when I called back to check on it.
After registering for the event, we ordered OPP shirts from your store. After the event, we asked the staff about the shirts, and they told us that we had to go back to Bradleys to pick them up. Obviously there was a mix-up, because when we got to the store, the gentleman confirmed that we were supposed to pick the up at the event (which was specified once we bought them). He made a quick call, and instead of having to turn back around and go back to Ft. Drum, the shirts were brought back to the store. This was relieving because we were dog-tired after the event, and still had an 8-hour drive ahead of us back to MD.
I wanted to extend my thanks, and the thanks from the rest of our team members, for your professional and friendly staff, fast service, and understanding. You guys really have it together! Top-notch customer service, and hard-to-beat prices. Everything you could ever want in a business and more!
From a VERY satisfied customer,